What Is Problem Solving And Decision Making

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There may also be some useful suggestions here if you are looking to develop your skills further: *Using your initiative in a work context is about spotting opportunities to develop the business.

This can, for example, include learning new technology to make your work more productive and efficient; being willing to look at processes and systems to see if there are things you can suggest to improve workflow; recognising opportunities that will improve the business and being prepared to follow them through; volunteering to learn new tasks so you can be adaptable and help out in emergencies or at peak periods.

We run regular workshops on employability skills, and you can book an appointment with one of our advisers to discuss how to improve your employability in relation to your career choices.

More articles: You can also check out our Assessement Centre and Psychometric Tests pages for details of the problem-solving exercises recruiters use in their selection processes.

I promised the customer that I would do my best to help but I would need to do some research and phone him back. Describe the ACTION you took: I could not check with the office as they were closed and my supervisor had already left for the evening, so I searched for the same product code to see if I could find updated information on other records.

This confirmed that the product was now back in stock and that several deliveries were actually scheduled for the following day.Decisions are made when multiple opportunities for action present themselves.You can make decisions, yet never solve the problem.The key difference between problem solving and decision making is that solving problems is a process, whereas making decisions is an action based on insights derived during the problem-solving process.Many people use the terms problem solving and decision making interchangeably, but they are not the same.Both problem solving and decision making go hand in hand, but success in one doesn’t automatically lead to the other.Those in leadership and management roles need to understand the difference between the two and aim to make lifelong improvements in both skillsets.Identify the TASK: Whilst listening to the customer, I accessed his record.This was no help in solving the problem as it simply reiterated what the customer was saying and did not give any more up-to-date information.The challenges you may face in your professional career are likely to be a bit more complicated than these examples, however the skills and processes you use to come up with solutions are largely the same, as they rely on your ability to analyse a situation and decide on a course of action.Problem solving and decision making are likely to be essential aspects of a graduate-level job, so it is important to show a recruiter that you have the personal resilience and the right skills to see problems as challenges, make the right choices and learn and develop from your experiences.


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