Star Problem Solving

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When problems do occur, employees are expected to use their initiative and develop suitable solutions to avoid the situation escalating into something more serious.

There are many situations where problems could present themselves in the workplace, from a client concern through to assisting a technical team resolve a website or database error.

How would you approach this so you still met the deadline?

Answer: Stop what you are doing and evaluate the mistake.

Being confident in your approach is really important, and as you learn which processes are most effective to overcome obstacles, so your confidence will grow.

Without suitable processes in place, your solutions may fail or they could even create additional problems.

If you know that you are likely to face problem solving questions in the application process, it’s good practice to research the typical questions and scenarios that candidates are presented with.

This will not only increase your confidence but also help you to refine your answers and provide a stronger response.

A good problem-solving process involves four fundamental stages: problem definition, devising alternatives, evaluating alternatives and then implementing the most viable solutions.

Questions about problem solving will typically arise within a competency based interview and will require you to demonstrate your particular approach.


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