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Multiple attribute decision making: Methods and application. A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating banking service quality. The Impact Of Health Card On Citizens' Quality Of Life: Evidence In Bangladesh.
Evaluating airline competitiveness using multiattribute decision making.
Fuzzy Multiple Attribute Decision Making: Methods and Applications.
However, our results also suggest that other areas of Ecuador can also benefit from the improvement of the policies developed by the local governments. Dominance and potential optimality in multiple criteria decision analysis with imprecise information. Computers y Industrial Engineering, 61(3), pp.637-646.
Research Limitation/implication: An important research limitation is based on the limited number of segment variables used in the study, the geographical zones. Journal of the Operational research Society, 48(2), pp.142-150.
The analysis is based on eight different dimensions of satisfaction, namely: (1) Life; (2) Economy; (3) City Government; (4) Transparency; (5) Education; (6) Health System; (7) Roads; and (8) National Government. Quality of life indices assessment for disabled and elderly people: Case study of Tehran.
Findings: The results obtained help different stakeholders to have important insights about how the citizens’ quality of life and satisfaction depend to some extent on important public services that form the pillars of the social welfare, education and health system. A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality.
International Journal of Emergency Management, 11(2), pp.146-168.
Identifying critical success factors of linkage mechanism between government and non-profit in the geo-disaster emergency decision. The use of fuzzy logic in business decision-making.
Expert Systems with Applications, 39(3), pp.2341-2354.
A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry.