Problem solving models are used to address the many challenges that arise in the workplace.
While many people regularly solve problems, there are a range of different approaches that can be used to find a solution.
You can read more about the Six-Step Problem Solving Model in our free e Book ‘Top 5 Problem Solving Tools’.
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Step One is about diagnosing the problem – the context, background and symptoms of the issue.
Once the group has a clear grasp of what the problem is, they investigate the wider symptoms to discover the implications of the problem, who it affects, and how urgent/important it is to resolve the symptoms.
Once all the symptoms are found and the problem diagnosed and an initial definition agreed, the PS group begins to explore what has caused the problem.
In this step the problem solving team will use tools such as: These techniques help collate the information in a structured way, and focus in on the underlying causes of the problem. At this stage, the group may return to step one to revise the definition of the problem.
Complex challenges for teams, working groups and boards etc., are usually solved more quickly by using a shared, collaborative, and systematic approach to problem solving.
The Six-Step method provides a focused procedure for the problem solving (PS) group.