How To Solve Wireless Internet Connection Problems

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Please choose your product in the support homepage and go to ","drivers and software":"Drivers & Software","iws lookup idea caps description":"Select a product to check International Warranty coverage","purchase a warranty upgrade":"Purchase a Warranty Upgrade","moto":"Motorola products","phone":"Phone","smart":"Smart","name":"Name","this field is required":"This field is required","case number":"Case Number","phone number":"Phone Number","provided sn not supported under x":"The provided Serial Number is invalid or is not currently under Warranty or under Maintenance as required under the ","error to check registration at x":"If you believe this is an error, please re-enter your serial number or check the service registration at ","lenovo license agreement":"Lenovo License Agreement","cancel":"Cancel","click here":"click here","continue":"Continue","download and install":"Download and Install","lenovo service bridge":"Lenovo Service Bridge","lsb downloading":"Downloading Lenovo Service Bridge...","terms and conditions":"Terms and Conditions","terms and conditions title":"Terms & Conditions","your download will start within 5 seconds":"Your download will begin shortly, If it does not, please ","lsb updating":"LSB is updating, please wait for a while...","lsb update failed":"LSB update failed, please uninstall it and try again.","ok":"OK","lsb description":"Automatically scan your product to find its name and serial number, as well as provide diagnostic information and personalized driver & software updates.","lsb failed to detect":"We cannot detect your product.

Please try to Browse or Search.","redirecting":"Redirecting...","documentation":"Documentation","parts accessories":"Parts & Accessories","tablets":"Tablets","access customizes":"Access customized support benefits for your product","data center":"Data Center","welcome to lenovo":"Welcome to Lenovo Technical Support","signin":"Sign in","register":"Register","partnersignin":"Service Partner Notice","get support":"Get Support","find product name":"Help me find my product/serial number","select a product family":"Select a Product Family","pc":"PC","mobile":"Mobile","select your product":"Select Your Product","lenovo":"Lenovo","motorola":"Motorola ","resources":"Resources","consult our forums":"Consult Our Forums","forums content":"Find and share solutions with other Lenovo users ","how can we help you":"How can we help you?

Ensure that the correct Philips Wi-Fi dongle is used if the TV is Wi-Fi Ready: the PTA01 or the PTA128.

Note: If no PTA Wi-Fi dongle is available, a streaming stick (examples: Amazon Fire TV stick or Google Chromecast) can be used for wireless Smart TV functionality.

"],"Metadata":"wi-fi, wifi, wireless, connection, network, networking, connectivity, HT077344","Description":" Troubleshooting Wi-Fi wireless connectivity issues","Audiences":,"Status":}; try catch (e) console.log(ds_content); var Current Translation = {"smart support":"Smart Support","moto support":"Moto Support","search smart support":"Search Smart Support","search moto support":"Search Moto Support","search data center support":"Search Data Center Support","pc supports":"PC Support","data center supports":"Data Center Support","mobile supports":"Mobile Support","all supports":"All Support","search lenovo support":"Search Lenovo Support","search pc support":"Search PC Support","search mobile support":"Search Mobile Support","caps browsebyproduct":"Browse by product","caps findproduct":"Help me find my product","caps productsupport":"Product Support","caps selectproduct":"or select a product below","capssn search title short":"Enter serial number","or":"or","detect error":"Detect failed","capssn search title":"Enter a serial number to detect your product","user cancelled":"User cancelled","enter serial number":"Enter serial number","detect serial number":"Detect Serial Number","this serial number is for a":"This serial number is for a","would you like to go to this sub product instead":"Would you like to go to this product","yes":"Yes","no try again":"No","caps this serial number is for a":"This serial number is for a","caps would you like to go to this sub product instead":"Would you like to go to this product?

","enter a serial number to detect your product":"Enter a serial number to detect your product","caps capstitle":"Need help with a different product","back":"Back","ipg":"Lenovo Products","tpg":"Think Products","ebg":"Data Center Products","customize your support experience":"Customize your support experience","submit":"Submit","viewing history":"Viewing History","capsfull search title":"Search by product name, serial number, machine type","log in to access your products":"Log in to access your products","i need help with my lenovo id":"I need help with my Lenovo ID","log in":"Log in","do not have an account":"Don't have an account?","create one":"Create One","caps search":"Search","caps enter your imei or sn":"Enter your IMEI (for cell phones) or Serial Number (for all other products) below.","tablet":"Tablets","capssn search":"Enter Serial Number","no products found":"Sorry, no products were found that match that query.For a global site wide search versus a product specific search please use the search bar at the top of the page instead","detect summary":"This secure scan allows us to easily identify your device","add to my products failed":"Add to my products failed","unsure my product":"Unsure what product you have?[Wireless] • If there is more than one entry please choose the correct router name • If the router does not appear in the overview of available routers, choose [Manual entry] and enter the router name If no Wi-Fi connection can be established, try the following: • [Network mode]: This should be set to [DHCP/auto IP] This option ensures the television will automatically update the connection if the router changes the IP address for the television • [IP Address]: The IP address should not start with numbers 0 or 169or be empty • [Signal strength] (page 2): This should be at least 80% or four bars A hard reset can reestablish a connection with wireless internet.To perform a hard reset, proceed as follows: • Switch the TV OFF • Unplug all cables and accessories from the TV • Wait for at least one minute before plugging all cables in again Security settings on the router could prevent the TV to establish a connection.There could be an application or firewall that is interfering with the internet connection. This will start windows without any application installed.If you are able to connect to the internet in safe mode, then an app/firewall is blocking the connection.Since this issue could have several causes, please follow all the methods documented in the solution section to see which resolves the issue.If you are able to connect, but are experiencing frequent intermittent / drop signals, see Frequently drop or intermittent wireless connection Window 7, 8 and 10.Please check the following settings: • Internet ports 80 and 443 should be open • Cloud protection on the router should be turned off • Check the router settings for the option ‘hide/invisible SSID’.This option should be deactivated Note: All routers are different.


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