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Interpersonal relationships fail and businesses fail because of poor problem solving.
If there were no barriers in the way of achieving a goal, then there would be no problem.
Problem solving involves overcoming the barriers or obstacles that prevent the immediate achievement of goals.
Trying to solve a complex problem alone however can be a mistake.
The old adage " Effective problem solving usually involves working through a number of steps or stages, such as those outlined below.
This stage may not be necessary for very simple problems but is essential for problems of a more complex nature.
During this stage you will generate a range of possible courses of action, but with little attempt to evaluate them at this stage.Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so.The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.This stage involves: detecting and recognising that there is a problem; identifying the nature of the problem; defining the problem.The first phase of problem solving may sound obvious but often requires more thought and analysis.Problem solving skills are highly sought after by employers as many companies rely on their employees to identify and solve problems.A lot of the work in problem solving involves understanding what the underlying issues of the problem really are - not the symptoms.Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis.Some of these problems are obviously more severe or complex than others.These barriers can turn a potentially positive situation into a negative one, a problem. It is human nature to notice and focus on small, easy to solve problems but much harder to work on the big problems that may be causing some of the smaller ones. Problems involve setting out to achieve some objective or desired state of affairs and can include avoiding a situation or event.It's useful to consider the following questions when faced with a problem. Goals can be anything that you wish to achieve, or where you want to be.