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The term “soft skills” refers to skills like collaboration, problem solving, conflict resolution, and communication, which have more to do with how you act than what you know.
If this is the case in your organization, there are many good resources available for creating “readiness for change.”While learning soft skills is not simply “book learning,” there still must be an aspect of education on best practices.
Reading books like Stephen Covey’s are great starting places for learning the basics.
It is one thing to know the best practices–it is another to know how you stack up against them.
Assessments help to evaluate where an employee stands (areas of strength and areas in need of improvement) as well as to describe the natural tendencies an individual has.
If you’re going to critique someone else’s idea, earn the right to do so by putting in the mental effort to come up with an alternative.
As Henry Ford put it: “Thinking is the hardest work there is, which is probably the reason why so few engage in it.” Challenge the idea, not the person Once you’ve earned the right to critique by developing an alternative, keep in mind that this does not make you the smartest person in the room.It takes both experience and creativity, as well as an attitude of curiosity to formulate the right questions.The end goal is to find out and understand the underlying causes.The Inquirer Academy is at 4168 Don Chino Roces Ave. For more information about the workshop or if you would like to add your input on the article, you may email [email protected], call (632) 834-1557 or 771-2715 and look for Jerald Miguel or Judy Bondoc, or visit the website at Subscribe to INQUIRER PLUS to get access to The Philippine Daily Inquirer & other 70 titles, share up to 5 gadgets, listen to the news, download as early as 4am & share articles on social media. By applying critical thinking, you must discern when to prioritize speed and when to prioritize accuracy.Read situations better— inquire and ask the right questions A key skill you must develop is to learn to ask the right questions in order to move the discussion forward.However, when you look around your own office, it is usually fairly easy to find those employees lacking soft skills. During the past 25 years, various research has shown that emotional intelligence (EI), a key part of many of these skills, can be developed and improved (unlike IQ, which is static).They are the ones unwilling to accept any kind of change, the ones unable to properly manage subordinates, and the ones constantly upset about one thing or another (whether in their professional or personal life). This is great news for managers, because EI has been shown by expert and researcher Daniel Goleman to be twice as important as cognitive abilities in predicting outstanding employee performance.Note that looking for a root cause leads to mistaken notions of one single event or circumstance being at the core of a problem.This same thinking leads to a belief in a single miraculous cure, when in reality, problems are caused by multiple factors, each requiring their own intervention.