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This article explains the 8D Report in a practical way.After reading you will understand the basics of this powerful problem solving tool.Just don’t make the mistake of thinking 8D is a paperwork exercise a quality person can complete from their desk.
If the problem has multiple dimensions, perform steps D4 through D6 until you can verify your corrective actions have addressed the problem as a whole.
Many companies rush to close the file on corrective actions, but real change only happens when you apply lessons learned to other areas to prevent future problems.
Management needs to be an active participant in verifying implementation of corrective actions.
That means they need to be a visible presence both on the shop floor and in regular reviews of key performance indicators (KPIs) to measure effectiveness.
In this article you can also find an editable 8D Report template.
The 8D Report is a problem-solving approach for product and process improvement.
And that kind of engagement—the kind where people take personal ownership of quality—is only possible when people can see that their actions have an impact.
We’re reshaping the world of archaic paper-based processes like layered process audits (LPAs), 5s, health & safety, Gemba, and mitigation management, all through our intuitive mobile software, Beacon Quality.
Defining the problem could mean a to observe the problem on the shop floor, analyzing quality data and/or using is/is-not analysis to more precisely define the issue.
As much as possible, try to describe and quantify the problem in terms of: Temporary containment minimizes the impact of the problem while you develop permanent solutions, and is especially important where product quality or safety is at risk.